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Publications:
| Quality Rhetoric and Citizens’ Satisfaction Measurement - Selected Practice of the CAF Instrument in Czech Municipal Public Administration | |||
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The presented paper introduces approaches to quality management in Czech public administration, particularly with regard to the Common Assessment Framework (CAF) and its municipal practice. |
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Article: Print |
$US10.00 | ||
Article: Electronic |
$US5.00 | ||
| Customer and Employee Views of Quality Attributes of Public Libraries | |||
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The paper presents results of qualitative research focusing on customer and employee views of the quality attributes of public libraries. |
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Article: Print |
$US10.00 | ||
Article: Electronic |
$US5.00 | ||
| Potential and Apparent Issues of Self-evaluation in Public Administration: The Case of Common Assessment Framework Implementation | |||
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The paper summarizes and discusses issues which international literature emphasizes and author’s own research revealed with regard to the Common Assessment Framework. |
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Article: Print |
$US10.00 | ||
Article: Electronic |
$US5.00 | ||