Publications:
Quality Rhetoric and Citizens’ Satisfaction Measurement - Selected Practice of the CAF Instrument in Czech Municipal Public Administration

The presented paper introduces approaches to quality management in Czech public administration, particularly with regard to the Common Assessment Framework (CAF) and its municipal practice.

Article: Print

$US10.00

Article: Electronic

$US5.00
Customer and Employee Views of Quality Attributes of Public Libraries

The paper presents results of qualitative research focusing on customer and employee views of the quality attributes of public libraries.

Article: Print

$US10.00

Article: Electronic

$US5.00
Potential and Apparent Issues of Self-evaluation in Public Administration: The Case of Common Assessment Framework Implementation

The paper summarizes and discusses issues which international literature emphasizes and author’s own research revealed with regard to the Common Assessment Framework.

Article: Print

$US10.00

Article: Electronic

$US5.00
Quality Criteria of Czech Municipal Offices: Views of Their Employees

The paper focuses on the quality criteria (attributes) as perceived by employees of Czech municipal offices.

Article: Print

$US10.00

Article: Electronic

$US5.00
Information Strategies of Czech Statutory Cities and Regions: Critical Remarks

The paper summarizes results of analysis of information strategies that represent a compulsory managerial tool in Czech public administration.

Article: Print

$US10.00

Article: Electronic

$US5.00